This Privacy Policy explains how mousegraphics collects, uses, discloses, and safeguards your personal data when you visit our website www.mousegraphics.eu or contact us in relation to our creative services.

We are committed to processing your personal data in a transparent and lawful manner, in full compliance with Regulation (EU) 2016/679 (General Data Protection Regulation — GDPR) and applicable Greek law.

1. Data Controller

Data Controller
mousegraphics Creative Office
Mantelou 13 & Agiou Serafim, 145 64 Kifisia, Athens, Greece
Email: [email protected]
Phone: +30 210 6201093 | +30 698 8357323

2. What Personal Data We Collect

We may collect the following categories of personal data:

2.1 Data You Provide Directly

• Contact information (name, email address, phone number, company name) when you fill in a
  contact form or send us an email.
• Project briefs, creative requirements, or any other information you voluntarily share when
  requesting our services.
• Account registration data if you create an account on our website.

2.2 Data Collected Automatically

• Technical data: IP address, browser type and version, operating system, referring URLs, pages
  visited, time and date of visit, and session duration.
• Cookie data: identifiers placed on your device as described in our Cookie Policy below.
• Device identifiers and approximate geolocation (country/city level) derived from your IP address.

3. Legal Bases for Processing

We process your personal data only where we have a valid legal basis under Article 6 GDPR:

• Contractual necessity (Art. 6(1)(b)): to respond to your enquiries and provide the services you
  request.
• Legitimate interests (Art. 6(1)(f)): to operate and improve our website, prevent fraud, and
  communicate relevant updates about our work — balanced against your rights.
• Consent (Art. 6(1)(a)): for non-essential cookies and any direct marketing, where we request your
  prior consent.
• Legal obligation (Art. 6(1)(c)): to comply with applicable laws, tax regulations, or lawful requests
  from authorities.

4. How We Use Your Data

We use the personal data we collect to:

• Respond to your enquiries and provide information about our creative services.
• Enter into and perform client contracts.
• Manage and maintain our website, diagnose technical issues, and ensure security.
• Analyse aggregate website usage to improve user experience.
• Comply with our legal and regulatory obligations.
• Send you updates about our portfolio, awards, or news — only where you have consented or we
  have a legitimate interest and an easy opt-out is available.

5. How Long We Keep Your Data

We retain personal data only as long as necessary for the purposes for which it was collected:

• Contact and enquiry data: up to 3 years from last contact, unless a contract is concluded (in which
  case, up to 10 years for legal/tax purposes).
• Website analytics data: typically 26 months.
• Cookie data: as set out in the Cookie Policy below.

When data is no longer needed, we securely delete or anonymise it.

6. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share it with:

• Service providers acting as data processors on our behalf (e.g., website hosting, email
  infrastructure, analytics), who are bound by appropriate data processing agreements.
• Professional advisers (lawyers, accountants) where necessary, subject to professional
  confidentiality obligations.
• Public authorities if required by law or to protect our legal rights.

Where we transfer personal data to countries outside the European Economic Area (EEA), we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses approved by the European Commission).

7. Your Rights Under GDPR

You have the following rights regarding your personal data, subject to applicable conditions and exceptions:

 

• Right of access (Art. 15): to obtain a copy of your personal data and information about how we
  process it.
• Right to rectification (Art. 16): to request correction of inaccurate or incomplete data.
• Right to erasure (Art. 17): to request deletion of your data in certain circumstances ('right to be
  forgotten').
• Right to restriction (Art. 18): to request that we limit processing of your data.
• Right to data portability (Art. 20): to receive your data in a structured, machine-readable format.
• Right to object (Art. 21): to object to processing based on legitimate interests or for direct
  marketing.
• Right to withdraw consent: at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within one
month (extendable by two further months where necessary).
You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) —
www.dpa.gr — if you believe we have not processed your data in accordance with GDPR.

8. Security
We implement appropriate technical and organisational measures to protect your personal data against
accidental loss, unauthorised access, disclosure, alteration, or destruction. These include HTTPS
encryption, access controls, and regular security reviews. However, no internet transmission is entirely
secure; we cannot guarantee absolute security.

9. Third-Party Links
Our website may contain links to third-party websites (e.g., Pentawards, The Dieline, social media). We
are not responsible for the privacy practices of those sites and encourage you to read their privacy
policies.

10. Children's Privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal data
from children. If you believe we have inadvertently collected such data, please contact us and we will
delete it promptly.

11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our
website, with the effective date noted at the top. Where changes are material, we will take reasonable
steps to notify you.

12. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please
contact:

Privacy Contact
mousegraphics Creative Office
Mantelou 13 & Agiou Serafeim, 145 64 Kifisia, Athens, Greece
Email: [email protected]
Phone: +30 210 6201093